Privacy policy

Real skin care values integrity and therefore treats your data with the utmost care and respect. Our systems are set up in such a way that your details are only visible to the parties involved in your order and are only used when necessary for the correct care of your order. Real skin care never gives, sells, or lends addresses to third parties. Below are further details regarding our privacy policy and security.

1. Security

Real skin care takes many measures to secure your personal data. Technically, we ensure that our systems are up-to-date and properly secured, and we use certificates to encrypt data traffic between your computer and Real skin care. We regularly have our systems tested by external experts. Internally, your data are only viewed by persons responsible for the correct processing of your order.

2. Collected (personal) data

By using or registering for Real skin care’s services, we require certain information from you. We use this information to process your order and to keep you informed about the progress of your order. When you participate in the newsletter from Real skin care, your information is used to inform you about our products and offers.

3. Registration at Real skin care online

If you place an order, your name and address, telephone number, email address, bank and payment details are required to carry it out and to keep you informed of the progress of your order. When you participate in the newsletter from Real skin care, your name and email address are processed to inform you about the our products and offers. 

For even more shopping pleasure and convenience, we store personal data and (content) details of your order(s) with your permission. We only use this data internally to optimise our website and range – this data is deleted after 1 year.

Newsletter

If you sign up for our weekly newsletter, we will use your e-mail address to share with you the latest within our collection, developments in our range of services and special events. No longer interested? Then you can easily unsubscribe using the link at the bottom of the newsletter.

 The Real skin care newsletter is sent by e-mail once or twice a week. In it, you will read all about new launches, our experts will share their tips and tricks, and you will receive information about Real skin care promotions.

Reviews

To write a review, it is necessary to log into the webshop with your personal details. Read more about the procedure for placing a review here. When submitting a review, you can choose whether to use your real name or a nickname. You can only write reviews about products you have purchased.

Changing personal information

By logging in you can overview and change your personal information. You can also do the latter by sending an email to contact@real-skin-care.com or by using the contact form.

4. Cookies

Real skin care uses cookies to recognise you on your next visit. Cookies are small files containing information that are stored on your computer by your browser. Cookies give us information about the use of our services, allowing us to optimise and improve them where necessary. This gives us insight into your behaviour on our website, not your personal data. It is possible to adjust your browser settings so that you do not receive cookies while visiting our website. However, cookies are necessary to make an order in the settings for this.

5. Safety

Thank you for trusting Real skin care as a safe party for your online cosmetics purchases. The trust is justified, as we offer a safe environment for shopping and payment. For payments, we cooperate with a reputable provider: Multisafepay.

6. Right to be informed

You have the right to an understandable and transparent explanation of how we handle your personal data and what rights you can exercise in that regard. In this privacy policy, we have therefore explained in detail which data we collect from you and how we handle it.

Right of access
You have the right to access the data we have available about you at any time. You can view this in your personal Real skin care account.

Right to rectification

You have the right to correct your personal data if it is incorrect or out of date and/or to have it completed if it is incomplete. You can do this at any time in your personal Real skin care account.

Right to object

You have the right to object to the processing of your data if you disagree with the way we process your personal data. This right applies to the data we use for direct marketing. For example, you can ask us to stop using your data to send you a newsletter. In addition, this right also applies to other data we use from you based on our legitimate interest. For example, you can choose that we forget and continue to forget data about your browsing and search behaviour. You can request this via customer service.

Right to restrict processing

You have the right to request a limitation to the processing of your information. This means we can save your information, but not use it. This right is valid in a few circumstances. To apply this limitation, please contact our customer service.

Right to erasure (right to be forgotten)

You have the right to request the removal of your information. When you file such a request, we will remove all the information that is related to you with the exception of information we are obligated or allowed to save by law. To file this request please contact our customer service.

Right to file a complaint

You have the right to file a complaint concerning the manner in which we handle your personal information. Complaints can be filed via our customer service, so we can help you resolve the problem. However, you also have the right to file the complaint via our Data Protection Officer. To do so, please send an email to contact@real-skin-care.com. Another option is to contact the Data Protection Authority. Finally, you have the right to turn to the Personal Data Authority with your complaint.

If you would like to have additional information concerning our privacy and security policy, please contact us via contact@real-skin-care.com or by using the contact form. Please note that this privacy statement can be adapted – any changes will be announced on this page.